SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view
Článek se týká verzí produktů
ALVAO Service Desk 10.1 a vyšší
Příznaky
Custom columns of users disappear from the requirements view. organizations, services, and SLAs.
Custom user columns, etc., disappear from the view whenever a new custom request item is created.
Příčina
The cause is a bug in ALVAO products.
Řešení
Opraveno ve verzi 11.1.1096 - 11.1 (release 2023-04-13)
Náhradní řešení
Use the script in the attachment to set the users to the request table views again. After the script is applied, the custom columns of the other entities are no longer removed when a new custom request entry is created.
The script from the attachment creates auxiliary custom columns in the database. Please do not delete these columns
Kroky pro reprodukci tohoto chování
Add a custom person column to the view.
Create a new custom request item.
The custom person item in the view disappears.
Číslo problému
T106198ALVAO
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