OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it
Článek se týká verzí produktů
ALVAO Service Desk 10.1 a vyšší
Příznaky
When reading individual items in the Outbox folder, the "Sent" attribute is changed to "Never". These mails are not sent by Outlook.
Příčina
The cause is a bug in ALVAO products.
Řešení
-
Náhradní řešení
- Open the email from the Outbox folder in a separate window.
- In Outlook, view another folder, such as Inbox.
- Resend the email from the first step using the Send button.
Kroky pro reprodukci tohoto chování
- In Outlook, create a new email, set it to delayed send, and send it.
- Open the Outbox folder. Mark the message waiting to be sent.
- The message will have its "Sent" attribute changed to "Never" and will not be sent.
Přílohy
Číslo problému
T111893ALVAO
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