ALVAO - Unsuccessful request reopening by e-mail from the requester - Notification goes multiple times
Článek se týká verzí produktů
ALVAO Service Desk 10.0 a vyšší
Příznaky
The requester tries to reopen the request but the deadline has expired already. The requester is notified about that situation every time he tries to reopen it. So when he/she has an auto reply turned on, an infinite loop will occur.
Příčina
The cause is a bug in ALVAO products.
Řešení
Opraveno ve verzi 11.0.2458 - 11.0/SP1 FIX8 (release 2023-01-05)
Náhradní řešení
Send auto reply only once on every individual adress.
Kroky pro reprodukci tohoto chování
- Service has zero hours for reopenning requests and no following request is created after resolving.
- Ticket is cretaed.
- Requester turns auto reply for every incomming e-mail.
- Request is resolved.
- Notifications and auto replies go in an infinite loop.
Přílohy
Číslo problému
T133744ALVAO
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