WA - New request from custom form - intext images are not visible in the notification of the request creation

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

Intext images are not visible in the notification of the request creation.
Problem is in the CKEditor (field description).
Images that are included in CKEditor on the custom forms remains only in the IIS temp folder and are not saved in database.

Příčina

The cause is a bug in ALVAO products.

Řešení

Opraveno ve verzi 11.0.2506 - 11.0/SP1 FIX9 (release 2023-02-02)

Náhradní řešení

Attach images via Add attachment button (if form does have it defined).

Kroky pro reprodukci tohoto chování

Create a new request from custom form. Add image to the text in the CKEditor (field description).
Image in the notification about request creating is not visible.
Image is visible in the Service Desk WebApp.

Číslo problému

T136405ALVAO

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