Skip Navigation Links Skip Navigation Links.


SD - Administration - SLA - Changing SLA will not recompute request deadline

Článek se týká verzí produktů

ALVAO Service Desk 10.4 a vyšší

Příznaky

When the SLA is changed, the request deadlines are to be changed (if the deadline to resolve the request/first response has been changed). This deadline on requests is not changed until some action occurs on the request, such as a status change.

Příčina

The cause is a bug in ALVAO products.

Řešení

Opraveno ve verzi 11.1.1096 - 11.1 (release 2023-04-13)

Náhradní řešení

Run the script from the attachment after changing the SLA. Warning. It is advisable to run the script during off-peak hours. The script will fix the deadline for all requests. Even closed ones.

Kroky pro reprodukci tohoto chování

Change the deadline until the request is resolved.

Číslo problému

T136432ALVAO

 

Nenašli jste co jste hledali? Zeptejte se našeho týmu technické podpory.