SD - Request - Running approval process has no approvers

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

Approval of the request is in progress, but there are no approvers to make the decision, because current step is meant to be approved by group which has no members.

Příčina

The cause is a bug in ALVAO products.

Řešení

Opraveno ve verzi 11.1.1096 - 11.1 (release 2023-04-13)

Náhradní řešení

Cancel the approval process manually.

Kroky pro reprodukci tohoto chování

Use an approval scheme with a step that is approved by a group with no members or its members are not the requester or his supervisor and the option "Only the requester or their supervisor" is enabled.

Číslo problému

T138794ALVAO

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