500 error "Status of the request cannot be changed because the request is under approval" after the creation of a request with assign to the solver
Článek se týká verzí produktů
ALVAO Service Desk 10.1 a vyšší
Příznaky
500 error "Status of the request cannot be changed because the request is under approval" is shown after the creation of a request with assign to the solver.
Příčina
The cause is a bug in ALVAO products.
Řešení
Opraveno ve verzi 11.1.1096 - 11.1 (release 2023-04-13)
Náhradní řešení
-
Kroky pro reprodukci tohoto chování
New requests in the service are automatically subject to approval (settings - approval is triggered in the New state).
At the same time, when the request is first handed over to the solver, the status should be automatically changed to Solution (another process setting).
1. New request form
2. Select the Assign to solver option
3. Create a request
3. It shows error 500
Přílohy
Číslo problému
T139022ALVAO
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