SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

Message loaded into the request with creation date of 10:30 will erroneously reopen request that was already resolved at 10:00.
This behavior applies for MailboxReader, Alvao Service, Outlook add-in and any other forms of event creation methods if time of event creation is before time at which request was resolved.

Příčina

The cause is a bug in ALVAO products.

Řešení

Opraveno ve verzi 11.2.1134 - 11.2 (release 2024-04-11)

Náhradní řešení

Kroky pro reprodukci tohoto chování

Resolve request.
Load some message into this request from requester that was send to you before resolving this request.
Request will be reopened.

Číslo problému

T142931ALVAO

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