SD - Service - Loading messages - Messages are loaded over and over again
Článek se týká verzí produktů
ALVAO Service Desk 10.0 a vyšší
Příznaky
E-mail messages are loaded over and over again.
Příčina
The cause is a bug in ALVAO products.
Řešení
-
Náhradní řešení
Turn on at least one of these choices on the Loading messages service settings:
- Load unread messages only (and also Mark uploaded messages as read)
- Transfer uploaded messages to
- Delete uploaded messages
Kroky pro reprodukci tohoto chování
- Turn off these choices on the Loading messages service settings:
- Load unread messages only
- Transfer uploaded messages to
- Delete uploaded messages
- Messages then remain in the folder and are therefore read over and over again.
Přílohy
Číslo problému
T153503ALVAO
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