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SD - Service - Loading messages - Messages are loaded over and over again

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

E-mail messages are loaded over and over again.

Příčina

The cause is a bug in ALVAO products.

Řešení

-

Náhradní řešení

Turn on at least one of these choices on the Loading messages service settings:

  1. Load unread messages only (and also Mark uploaded messages as read)
  2. Transfer uploaded messages to
  3. Delete uploaded messages

Kroky pro reprodukci tohoto chování

  1. Turn off these choices on the Loading messages service settings:
    • Load unread messages only
    • Transfer uploaded messages to
    • Delete uploaded messages
  2. Messages then remain in the folder and are therefore read over and over again.

Přílohy

Číslo problému

T153503ALVAO

 

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