Tickets: User is able to mark as read / unread in ticket detail, while the commands for it are not visible

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

If the ticket is not relevant for logged in user, the "Mark as read/unread" buttons are not showing, but he can still mark specific notes / messages in ticket detail

Příčina

Scenario wasn't specified in design

Řešení

Oprava naplánována do verze 26.1 RTM (code freeze 2026-01-05; release 2026-02-05)

Náhradní řešení

Kroky pro reprodukci tohoto chování

As a user create a ticket in some service, log in as a different user that has right to see the created ticket, but is not a solver of the ticket, In tickets select the ticket, user should't be able to see "Mark as read/unread" buttons -> user is still able to mark specific notes in ticket detail

Číslo problému

T183203ALVAO

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