Ticket templates - Ticket template - Schedule (automatically create tickets using this template) - Interval: Daily - Create a new ticket after resolution of the previous one in the sequence in (days) - Not working as intended

Článek se týká verzí produktů

ALVAO Service Desk 10.0 a vyšší

Příznaky

Create a new ticket after resolution of the previous one in the sequence in (days) is not correctly working for the very first ticket.
Expected behavior is: First ticket is created on the day template scheduling should start.
Wrong behvior: First ticket is created after XYZ days.

Příčina

The cause is a bug in ALVAO products.

Řešení

Oprava naplánována do verze 26.1 Patch (code freeze 2026-02-16; release 2026-03-12)

Náhradní řešení

Set daily, let the system create first ticket and after that set the option Create a new ticket after resolution of the previous one in the sequence in (days).

Číslo problému

T190435ALVAO

Nenašli jste co jste hledali? Zeptejte se našeho týmu technické podpory.