Tickets - Ticket - Go to state: Cancel approval | Change state to New - State with non-filled required fields from form - Status can't be changed
Článek se týká verzí produktů
ALVAO Service Desk 10.3 a vyšší
Příznaky
The ticket state cannot be changed to the very first process state.
Příčina
The cause is a bug in ALVAO products.
Řešení
Oprava naplánována do verze 26.2 (code freeze 2026-03-30; release 2026-04-30)
Náhradní řešení
If possible, add these fields to the process.
After that it is possible to fill-in any missing required values.
Kroky pro reprodukci tohoto chování
I have a scenario where I have a ticket at some stage of the lifecycle and I add mandatory fields to the service form for the given ticket.
I either want to manually switch this ticket to the first process state, or it is undergoing approval and the state should automatically be changed to state New.
If the ticket DOES NOT have mandatory fields from the new ticket form filled in, because they were added there later, then the state cannot be changed to New.
Such behavior is only required when these fields are part of the PROCESS and they can be filled-in.
Přílohy
Číslo problému
T192612ALVAO
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