AM Custom Apps: Automatic actions based on ticket events - IMailMessageAutoAction - All applications are always processed - Can return wrong final result

Článek se týká verzí produktů

ALVAO Asset Management Custom Apps 10.0 a vyšší

Příznaky

System does not correspond to the interface specification that states: If more than one of these automatic actions is implemented, they are called sequentially until one of them returns false, and the order in which they are called is not guaranteed.

All implementations of IMailMessageAutoAction are always processed which can resdult in wrong final boolean value and system will also process this incoming message even thgou some of the applications already processed it.

Příčina

The cause is a bug in ALVAO products.

Řešení

Oprava naplánována do verze 26.3 Patch (code freeze features 2026-07-27 / fixes 2026-08-03; release 2026-08-27)

Náhradní řešení

If possible, merge all IMailMessageAutoAction into one script and one implementation.

Číslo problému

T202489ALVAO

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