Cisco Meraki Integration

Keeping your Cisco Meraki device inventory manually in sync with your CMDB is a constant battle — and when a network device goes down, every minute without a ticket costs you money.

ALVAO ships a native Cisco Meraki integration that takes care of both: automated asset sync and real-time incident creation.

What is it?

Built for IT Asset Managers and Service Desk teams running Cisco Meraki environments, the integration connects directly to the Meraki Dashboard API. It automatically pulls device inventory into ALVAO's CMDB and converts Meraki alerts into Service Desk tickets — no manual work, no delays.

Where does it help?

1. Your CMDB, always up to date

Situation: You manage dozens — or hundreds — of Meraki switches, access points, and security appliances across multiple sites. Every device swap or addition means yet another manual asset record update. What you do: Enable the integration from ALVAO Monitoring Connectors, connect your Meraki organization with API credentials, and let it run. What you gain: ALVAO regularly syncs device details from Meraki — serial number, model, MAC address, network name, tags, license expiration, warranty status — directly into your CMDB. Your asset records reflect reality, automatically.

2. Incidents that open themselves

Situation: A Meraki AP drops offline at a branch office. Without automation, someone notices, someone logs a ticket, and 30+ minutes have already passed. What you do: Configure Meraki to push alerts to ALVAO Service Desk via the Monitoring Connectors webhook endpoint — a one-time setup. What you gain: A structured Service Desk ticket is created the moment Meraki fires the alert — categorized, contextual, and ready to assign. Response time drops from "whenever we notice" to immediate.

Available now

The Cisco Meraki integration is available from ALVAO 26.3 as a Preview release (Certified Application). If you'd like early access to test the integration, simply fill out the form it a try and share your feedback with us!