Data security
Data
ALVAO stores persistent customer data in an SQL database. For ALVAO SaaS, this is Azure SQL Database. For on-premises deployments, customers can use Azure SQL Database or Microsoft SQL Server. In ALVAO SaaS, each customer has a dedicated SQL database, so customer data is isolated from data belonging to other customers.
Temporary data, such as message attachment files, images embedded in messages, scan files, and similar items, is temporarily stored while being processed in an Azure Storage Account for ALVAO SaaS. For on-premises deployments, this data is typically stored on the server's local disk.
External online services
Alvao uses the following external online services for storing or processing data.
| External service | Provider | ALVAO SaaS editions | Purpose |
|---|---|---|---|
| Azure platform services | Microsoft | All editions | Cloud platform services for the ALVAO SaaS offering, for example, Azure SQL Database, Azure App Service, Azure Blob Storage. In an on-premises installation of ALVAO, use of these services is at the customer's decision. |
| Foundry Models | Microsoft | Enterprise | Used by the ALVAO Service Desk AI Assistant, ALVAO Knowledge Base AI Assistant, ALVAO Asset Management Intelligence, ALVAO Service Desk Intelligence, and ALVAO User Success AI Agent modules. For more information, see Responsible AI. |
| Azure Translator | Microsoft | Enterprise | Used by the ALVAO Automatic Content Translation module to translate data in Alvao to various languages. For information on processed data, see Responsible AI. |
| Azure Vision | Microsoft | Enterprise | Used in the Alvao Mobile App - New asset command to extract text information from smartphone camera images. |
| Azure Document Intelligence | Microsoft | Enterprise | Used by the Objects - New object - From document command to extract information from an invoice or delivery notice in PDF format. |
| Azure AI Search | Microsoft | Enterprise | Optional for the semantic vector store in an on-premises setup. |
Regarding data storage and processing locality for ALVAO SaaS, see the service terms. For on-premises installations, the customer orders external services on their behalf and chooses their location.