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Alvao Mobile App

The Alvao Mobile App (MA) offers the following features:

  • New ticket - create new ticket in Alvao.
  • Tickets - view tickets in a couple of ready-to-use views.
  • New asset - create new asset objects. The Asset Management administrators or Asset managers user role is required. With the ALVAO Asset Management Intelligence module you can scan device information texts with the cam (OCR).
  • Search asset - scan the asset's barcode with the cam and find it in Alvao. This command supports the ALVAO Inventory Audits module.
  • Asset check - perform physical asset check with the camera. This command supports the ALVAO Inventory Audits module.
  • Profile - view your user information.
  • Settings
    • REST API URL - enter the url of you Alvao REST API, e.g., https://contoso.onalvao.com/AlvaoRestApi.
    • Language - choose your preferred language in this app.
  • Sign out - sign out from the app.

Technical requirements​

General​

  • A smartphone or tablet with Android or iOS
  • Alvao REST API accessible from internet
  • Supported code formats for scanning: Azted, Codebar, Code39, Code93, Code128, Datamatrix, Ean13, Ean8, Itf14, Pdf417, Upc_e, QR. For more details see the Expo Camera component.

On-prem​

  • ALVAO, version 11.1 SP1 or later
  • Microsoft Entra ID user authentication
  • Database compatibility with SQL Server 2016 or later

First launch​

  • For on-prem setup, set the redirect URI in the authentication app in the Azure portal.

    • Portal Azure – Microsoft Entra ID – App registrations – find Alvao authentication app.
    • Redirect URIs – add platform – Mobile and desktop applications – configure URL
    • Redirect URIs – add a new value com.alvao.servicedeskmobile://auth

  • Install the mobile app from the Google Play (Android OS) or App Store (iOS) on the mobile device.

  • Start the app, push the Sign in with Microsoft button and enter the full REST API address, e.g., https://contoso.onalvao.com/AlvaoRestApi.

    note

    For Android OS, we advise incorporating the idtyp claim for access-type tokens. This helps avoid potential issues related to ticket loading. Set in Portal Azure – Managed applications – Manage – Token Configuration – Add optional claim – Access Token type – choose idtyp claim.

  • Sign in with your Microsoft account.