AM Agent - Auto-update: Update or uninstall with the enabled system policy 'DisableAutomaticApplicationShutdown'
Článek se týká verzí produktů
ALVAO Discovery Agent 10.0 a vyšší
Příznaky
The agent cannot be updated manually or automatically, nor can it be uninstalled. During these actions, the user will see either 'Files in use' or 'The following applications should be closed before continuing the installation' dialogs.
Příčina
The cause is the system policy 'DisableAutomaticApplicationShutdown' being set to 1.
This value is set in the registry under HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
This setting prevents any MSI from stopping applications and services from running automatically during installation/upgrades.
Řešení
-
Náhradní řešení
Either set the 'DisableAutomaticApplicationShutdown' value to 0, or manually stop the 'ALVAO Asset Management Agent xx.x.xxx' service.
Kroky pro reprodukci tohoto chování
Create a new DWORD value called 'DisableAutomaticApplicationShutdown' in the registry under HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer and set it to 1.
Přílohy
Číslo problému
T190590ALVAO
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