The module contains a set of reports about the Service Desk operation proposed according to the ISO 20000. The reports are intended for Microsoft SQL Server Reporting Services.

Computer Requirements

ALVAO Service Desk
Microsoft SQL Server Reporting Services

Installation and Activation

The module is distributed as a separate installation package available on demand from your ALVAO system vendor.

The description of how to install reports can be found on the Installing Reports in Microsoft SQL Server Reporting Services site.

The module must be activated with the activation key which you can receive from your ALVAO system vendor. Activation key provides the system administrator in the ALVAO Admin application by the File – Activation command.

Reports

Report name	RDL file name	Description
SLA Fulfilling	SLA compliance csy.rdl SLA compliance enu.rdl	The chart shows how many percent of requests was resolved in the given month within the agreed SLA.
Failure to fulfill SLA	SLA failure csy.rdl SLA failure enu.rdl	The chart shows for how many percent of requests the agreed SLA has not been complied with.
Created requests	Created requests csy.rdl Created requests enu.rdl	The chart shows the number of requests created and the number of requests remaining to be resolved in the given month.
Serious events	Serious events csy.rdl Serious events enu.rdl	The chart shows the number of serious events in the given month.

Note:

Reports are in Czech and English only.

Tip:

After generating the report it is possible to export it into XML, PDF, Word, Excel, etc.

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