ALVAO 7.1

What Is ALVAO

ALVAO is a product suite to support effective work of your staff and good order in your organization.

ALVAO comprises the following products:

• ALVAO Asset Management
• ALVAO Service Desk
• ALVAO Monitoring

ALVAO Asset Management will provide you with perfect overview of the situation of your hardware and software used in all plants and premises owned by your organization. ALVAO uses the latest scanning methods to detect hardware and software remotely. This will save great amounts time of your technicians who don't have to check and install agents on each computer individually and makes asset stocktaking and software audits extremely easy.

ALVAO Service Desk is a system intended for modern organizations and IT Departments who want to manage all tasks effectively and reliably. ALVAO Service Desk has been developed in compliance with global processing standards for service provision management (ITSM/ITIL). ALVAO Service Desk is therefore perfectly suitable for the management of corporate IT, but you can use it to manage other service departments too. ALVAO Service Desk will enable you to define all services that you provide and help you manage even the most challenging tasks and solutions based on your standard processes.

ALVAO Monitoring is a monitoring tool that records all activities on individual machines connected to your corporate computer network. The use of advanced methods and clear display of results make it easier to check your employees' activities than ever before. You will get an overview of how your employees use their working time, whether they use only legal software, what Internet sites they are visit, who they phone or chat with, and much more. The collected data on real utilization of your hardware and software will also enable you to make informed decisions about future hardware and software upgrades.

How To Read This Manual

To navigate in this Manual, please use the Table of Contents section displayed in the left-hand part of the screen.

The introductory book What's New in ALVAO 7.1 is intended for users and administrators who are familiar with previous versions of ALVAO and who are going to upgrade ALVAO to the latest version.

The following books describe the individual products from the ALVAO suite. They are intended for new users and administrators. The introduction of each book contains the "How To Read This Manual" section which explains the structure of each book and the contents of the major chapters.

Conventions Used in This Manual

The term click means to press the left mouse button briefly and release it.

The term double-click means to press the left mouse button twice quickly on the same location on the screen.

The phrase move something with the mouse (or drag & drop) describes the following action:

1. Move the mouse over the object that you want to move.
2. Press and hold the left mouse button.
3. Move the mouse cursor to the desired location on the screen.
4. Release the left mouse button.

The left mouse button is the commonly used button for this action. Using the right mouse button is always specified in greater detail, e.g. "... then right-click on...".

Using the mouse to control the application is described from a right-handed person's point of view, i.e. using the default mouse settings in Windows. Left-handed users usually use reverted mouse settings, i.e. with the left and right mouse buttons swapped.

ALVAO Technical Support

The ALVAO Technical Support team will be happy to assist you with the system installation and operation and to answer any technical questions you might want to ask.
Telephone Czech Republic: +420 561 110 506
Telephone Slovak Republic: +421 233 888 254
E-mail: support@alvao.cz

Did not find what you were looking for? Ask our technical support team.