Assign to solver

The window serves to assign the selected requests to another solver.

Options:

• Please select a solver – select a solver who will solve the request from the list.
• Extraordinary solver – select the extraordinary solver from the menu (instead of selecting from the list of solvers). The option is available only if there are Extraordinary solvers on the service.
• Change the request status to – change the request status eventually (the statuses are defined on the request process).
  The status description in the Workflow indicates, what is expected from the solver.
  Note:

  If there is an automatic transition from the New status into other one set on the service during the first Assignment to solver, this status is pre-filled.
• Message for solver – complete the details of the solution eventually. The message will be attached to the notification for solver.
  Note:

  If you have changed the status, the message text is pre-filled according to the Workflow. It can be changed.
• Attachment – attachments can be attached or deleted via context menu of a table where the list of already attached attachments is shown.
• Insert file – select an attachment from the drive.
• Work (h:m) – enter the time you spent working on the request. The form is hours:minutes.
  Tip:

  An arrow on the right side of this field automatically fills in the time passed from the last reporting.
• Time traveled (h:m) – enter the time you spent on the road (in the form hours:minutes).
• Distance (km) – an option to enter the number of kilometers you moved to resolve the request.
• Exclude from invoice – enable if you do not want the requester to see the time reported in the log.
  Note:

  In this case solver, operator or manager see the reported time as stricken through.

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