General

You can fill in the basic information about a new request on the General tab.

Options:

• Service – select the service in which the new request will be created from the menu.
  • ... – select the service from the service tree eventually (in a new window).
• SLA – select from the SLA menu.
  Warning:

  If the menu is empty, the user selected on the requester tab does not have any SLA available on the selected service. He can not create requests without SLA.
• Use template – filling in the data from the selected template. (The items not filled in the template will remain filled.)
• Impact – select how big will the request impact be from the menu.
• Urgency – select how urgently the request needs to be solved from the menu.
• Priority – select the suitable priority from the menu eventually.
  The priority is specified automatically based on the selected Impact and Urgency.
• Subject – please enter the informative request name.
• Description – fill in a detailed description of the request eventually.
  • HTML – change the description form to HTML – makes the text edit buttons available.
  • Plain text – changes the description form to plain text – can not be formatted.
• Attachment – attachments can be attached or deleted via context menu of a table where the list of already attached attachments is shown.
• Related organizations – select an organization related to the request eventually.
• Area – enter the area eventually.
• Category – select a category the request is assigned into eventually.
• Device – select a device the request is related to eventually.
• Device number – select a number of the device the request is related to eventually.
• Request submission method – the field is displayed only in the case you are creating the request on behalf of another requester. In this case is the request creation caused by some event you have to select from the menu.
• Assign to me – enable, if you want to solve the request.

Did not find what you were looking for? Ask our technical support team.