Due Date – Request

The window serves to change the resolution due date of the selected requests.

Options:

• Due date – enter date and time the request has to be solved to.
• Message for requester – enter a message which will be sent to the requester in notification about the request resolution due date change.
• Work (h:m) – enter the time you spent working on the request. The form is hours:minutes.
  Tip:

  An arrow on the right side of this field automatically fills in the time passed from the last reporting.
• Time traveled (h:m) – enter the time you spent on the road (in the form hours:minutes).
• Distance (km) – an option to enter the number of kilometers you moved to change the due date.
• Exclude from invoice – enable if you do not want the requester to see the time reported in the log.
  Note:

  In this case solver, operator or manager see the reported time as stricken through.
• Do not send notification to requester – enable if you want not inform the requester about the request due date change.

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