Message

The window allows to add a record – mostly an Event or an e-mail Message – into the log of the selected request.

You can change the record content using the functions on two tabs. Other options related to the request are available under the message.

Tabs:

• Home
• Insert

Options:

• Work (h:m) – report the time spent processing the task you are making the record from.
  Tip:

  The time can be entered in the hours:minutes form, or just as a number of minutes (e.g. "6" = 6 minutes, "90" = 1,5 hour) eventually.
• Time traveled (h:m) – enter the time spent on the way.
• Distance (km) – enter the number of kilometers you moved.
• Change the request status to – if you want to change the request status, select the target status from the menu.
• Exclude from invoice – enable if you do not want to show/invoice the work reported here.

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