Service Desk

The menu in the Management – Service Desk section is used to administer the ALVAO Service Desk system.

Options:

• Services – service management
• SLA – SLA management
• Processes – processes management, i.e. request workflow.
• Operating hours – management of services operating hours.
• Approval Schemes – management of approval schemes that are used to automate the approval workflow.
• Organization – management of organizations to which the users may be assigned.
• Rules for incoming messages – setting the rules for automated processing of incoming e-mail messages.
• Settings - other settings of the ALVAO Service Desk system

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