Catalog of Services

In this section of the New service form, you can set the tile look in the service catalog in WebApp, keywords, the order in the tree, and the default request template.

Options:

• View in Service Catalog – by disabling this option, the service will not be visible in the service catalog. The option affects only the display in the service catalog in WebApp. The service visibility in other parts of the system is not affected by this option.
  Tip:

  We recommend disabling the View in service catalog option for technical services or for services for which you do not want the requesters to create requests directly in. The requesters must have SLA assigned on those services (e.g. for creating a new request when unsuccessfully attempting to reopen).
  Note:

  The View in service catalog option settings are written into all child services. Disabled option (service is not displayed) has higher priority, so you can not enable the View in service catalog option on a service if the parent service has the option disabled.
• Tiles
  • Change icon – select the service icon from theicon library.
  • Tile color – select a color of the tile, refer to recommended colors. Selected tile color should be in contrast to the service image and should express the service type (e.g. red color for incidents).
  • Tile type – select a service display mode in the service catalog in WebApp.
    • Square – service icon is shown on a square colored background. We recommend using this mode for white icons in the "modern look" in Windows.
    • Ribbon under icon – the service icon is shown on a white background and there is a horizontal colored ribbon with the service name under the icon. This mode is suitable for colored icons on transparent or white background.
• Order in the tree – if you want to sort the services alphabetically by their name, leave this field blank. Otherwise, enter the service serial number. The services are then displayed in order of the Order in the tree value in the ascending order, services without filled in order are in the beginning. Services with the same value in the Order in the tree field are sorted alphabetically by service name.
• Keywords – enter the keywords by which users can search for the service. Individual keywords or phrases must be separated with commas. Services are always searched by their name including the whole path in the tree, so you don't have to re-enter the keywords contained in the name.
• New Request Form
  • Items displayed on the form – you can change the appearance of the form with the Edit command.
  • Default request template – select a default template from the menu that will be used for setting default values in the input fields of the form when a request is created.
    • ... – or select a template from the template table.
  • Custom form (URL) – if necessary, enter the path to the custom new request form, usually in the ~ /Custom/<extension name>/<form name without the .cshtml extension>.

   

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