ALVAO 26.2 - Downloads
- Build: 26.2.123
- Released on: May 18, 2026
- Release notes
- Known issues
- License agreement
If you haven’t upgraded to the latest release for a while, please read carefully the Important notes for all the versions you’ve skipped before performing the upgrade. Follow any manual steps outlined in the instructions. These notes can be found on the download page of each version. For the version 25.3 and earlier, you will find the notes on the Release notes pages.
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ALVAO Service Desk - Administration - Services - Loading messages - as the Exchange Web Services (EWS) protocol is deprecated for the Exchange Online service, switch the email loading configuration from EWS to Microsoft Graph API. According to Deprecation of Exchange Web Services in Exchange Online, EWS will stop working on October 1, 2026.
Although Exchange Online SMTP continues to work for sending outbound emails, we also recommend using the Microsoft Graph API for Exchange Online.
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ALVAO Service Desk AI Assistant module
- Delete the custom fields CommunicationVector, FieldsVector and ObjectsVector from the tHdTicketCust and tHdSectionCust tables. (T181870ALVAO)
- If you are using an on‑premises deployment with SQL Server 2022 or earlier, configure the semantic vector store using the Azure AI Search service.
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ALVAO Knowledge Base AI Assistant module
- If you are using an on‑premises deployment with SQL Server 2022 or earlier, configure the semantic vector store using the Azure AI Search service.
Alvao Server
Guides:
Downloads:
- AlvaoServerSetup.exe
- DatabaseDeploy.zip
- AlvaoWebApp.msi
- AlvaoService.msi
- AlvaoCustomAppsWebService.msi
- AlvaoRestApi.msi