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Deployment

Technical requirements​

  • ALVAO Service Desk
  • For the AppSource add-in:
    • ALVAO SaaS subscription
    • Microsoft 365 or Exchange Online service
    • Microsoft Outlook web or desktop application
  • For the desktop add-in:
    • Microsoft Outlook desktop application
    • Microsoft .NET Framework 4.8
    • Microsoft Edge WebView2 Runtime
    • Microsoft Entra ID or Active Directory authentication
warning

Volume-licensed Outlook 2016 and 2019 is not supported. See if you are using the volume-licensed product.

Unless otherwise noted, these are versions of products with valid extended support within the Microsoft product lifecycle at the time the Alvao version was released.

AppSource add-in deployment​

Deployment to single user​

  1. On the ALVAO Service Desk for Outlook page, click on the Get it now button and follow the instructions. The add-in will deploy to your Microsoft 365 user account.

  2. Setup the add-in in Outlook:

    • In the case of the Outlook web application, select any email. In the email pane, open the "..." menu and select the ALVAO command.

      In the case of the Outlook desktop application, go to the "..." menu and select the Related ticket command.

    • Sign in with your organization account.

Deployment across organization​

  1. In the Microsoft 365 admin center, login as a user with the Global administrator role.

  2. In Settings - Integrated apps, click on the Get apps command, search for ALVAO and choose the ALVAO Service Desk for Outlook application.

  3. Click on the Get it now button and follow the instructions.

  4. All users must set up the add-in in Outlook the same way as for the single-user deployment.

For more information, see Deploy add-ins in the Microsoft 365 admin center.

Desktop add-in deployment​

Deployment on single computer​

  1. On your computer, run the installation package AlvaoOutlookAddIn.msi and follow the instructions in the wizard.

  2. Start or restart Outlook.

  3. In Outlook - File - ALVAO Add-in settings enter the Alvao domain name and choose an authentication method.

Deployment across organization​

Deploy the installation package similarly as the AM Agent application.

In the MST file, configure following properties:

  • APIURL

    Path to REST API. E.g., 'https://contoso.onalvao.com/AlvaoRestApi'.

  • UseAadAuth

    Use Microsoft Entra ID authentication to access the REST API.

    Values: 1 = use, 0 = do not use.

    The use of this property is mutually exclusive with the use of the UseIntegratedAuth property.

  • UseIntegratedAuth

    Use integrated Windows authentication to access REST API.

    Values: 1 = use, 0 = do not use.

    The use of this property is mutually exclusive with the use of the UseAadAuth property.

  • AutoHideTaskPane

    Show and hide the taskbar automatically.

    Values: 1 = on, 0 = off.

important

Install the package per-user, not per-computer.