ALVAO User Success AI Agent (Preview)

This extension module allows users to resolve their issues through a chat with an AI agent. The AI agent can also create new tickets from chat.

The chat is available in the following locations:

• the search box on the Home page;
• the ALVAO for Teams application.

This extension module is in preview.

Technical requirements

• ALVAO Service Desk
• For on-premises deployment:
  • Azure OpenAI service
  • Semantic vector store

Deployment

Please contact ALVAO technical support for deployment instructions.

On-premises deployment

Configure the semantic vector store.

Operation

Home page

Go to the Home page and start chatting with the AI agent by typing your message into the search box at the top of the page.

ALVAO for Teams

The ALVAO bot provides the same information as the AI agent on the Home page.

Operation details

The AI agent has access to the following data records and information sources:

• Knowledge base (optionally extended by ALVAO Knowledge Base SharePoint Connector)
• News
• Service - Description field
• My assets
• Tickets
• Public knowledge of the LLM used