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Features

On this page you can enable/disable Alvao features and provide consent for Alvao to access other services.

In on-prem scenario, first assign the required permissions to the already created Entra ID Alvao application, which are specified for each feature.

After you enable one or more features requiring delegated permissions, let Entra ID tenant administrator log into the Alvao to provide consent. Otherwise consent will be required from all individual users upon their log in.

If the Enable button is inactive for a feature requiring application permissions, click the Provide consent link. Only the administrator of the selected Entra ID tenant can provide the consent.

If you have more than one Entra ID tenant connected to your Alvao, features with delegated permissions will be enabled/disabled for all users from all the connected Entra ID tenants. While features requiring application permissions will be enabled/disabled only for users from the selected Entra ID tenant.

Options:

  • Attachments from Microsoft SharePoint and OneDrive - this feature enables the Tickets - Ticket - Note - Insert link to cloud file command.
    It requires delegated permissions.

  • Knowledge from Microsoft SharePoint - this feature represents the functionality of the ALVAO Knowledge Base SharePoint Connector.
    It requires delegated permissions.

    • Select root folder - select a SharePoint document library folder containing knowledge of the Alvao service catalog root. Each Microsoft Word document (.docx) in the folder represents a knowledge article. Place knowledge of each service of the catalog in the sub-folder with the same name as the service. Alvao expects that all users of a service have access to the service knowledge documents in the SharePoint.

  • Answers from knowledge from Microsoft SharePoint - this feature enables ALVAO for Teams bot to access knowledge located in your SharePoint document libraries. It is part of the ALVAO Knowledge base SharePoint Connector module, and it needs also the ALVAO Service Desk Intelligence module.

  • Microsoft To-Do - this feature needs to be enabled to use the TicketCreateTaskInToDo application.
    It requires delegated permissions.

  • Import users from Microsoft Entra ID - imports users and their properties from this Entra ID tenant into Administration - Users.

    • Generate secret token - generate a new secret token, that is needed to import users from this Microsoft Entra ID tenant. The new secret token is immediately stored in the database and invalidates the previous one.
    • Create and update User objects - automatically creates and updates User objects on the Objects page.
    • Build organizational structure - automatically arranges User objects on the Objects page into the organizational structure. For more information, see the ALVAO Asset Management Autopilot module - Object organizational structure.

  • User portraits from Microsoft Entra ID - enable import of user's portraits from Entra ID.
    This feature requires application permissions.

  • User presence - displays an icon in user's avatar indicating the actual presence of the user. This feature corresponds with the same icon in the Microsoft Teams.
    It requires application permissions.

  • MS Teams add-in notifications - enables sending notifications from Alvao to the Microsoft Teams.
    This feature requires application permissions, and the ALVAO for Teams module.

  • Microsoft Intune Connector - enables the Microsoft Intune part of the ALVAO Endpoint Management Connectors module. This feature can be enabled for only one Entra ID tenant.
    It requires application permissions.