View

The menu makes available the next agendas related to using the ALVAO Service Desk.

Options:

• Requests
  • Requests – allows members of the solver team to display the requests lists according to the predefined criteria after selecting the specific person.
    The requests list will be displayed in a new window of the application and the user may customize it.
    • Requests by the requester – displays only the requests submitted by the selected person. (Or the requests submitted by the requester from the selected organization eventually.)
    • Solver's requests – displays only the requests being solved by the selected person. (Or the requests solved by the solver from the selected organization eventually.)
    • Requests resolved – displays only the requests resolved by the selected person. (Or the requests resolved by the solver from the selected organization eventually.)
    • Requests – activates or opens a window with all requests available (the SD Console initial window).
  • Request templates – displays the request templates list in a new window.
• Log
• Contacts – people and contacts can be edited only by users with the Contact administrator or Contact manager role.
  • People
  • Organizations
• Information
  • Knowledge base – displays a list of articles of the Knowledge base in ALVAO WebApp.
  • Current information – displays the Current news in ALVAO WebApp.
  • Search Asset Management – opens the ALVAO Asset Console window and searches for the device assigned to the selected request in SD in the tree.
    Warning:

    To use this command the AM Console must be installed on the computer or the path to AM Console EXE file must be set in the SD Console.
  • Print Reports
    • Service Desk Operation Report
    • Statistics
  • Data analysis – opens the Service Desk analytical workbook located in the "C:\Users\{User}\Documents\ALVAO\Service Desk Analysis.xlsm“ folder.
    Note:

    The analytical workbook location may differ based on the computer settings.
     
• Attendance
  • Employee’s monthly report – displays the Employee’s monthly report in ALVAO WebApp.
  • Workmates – displays the current presence or absence of Workmates in ALVAO WebApp.
• View
  • Filter – adds a field for Filtering under the main table title bar.
  • Tree – displays the tree structure allowing to group requests into services, solvers or requesters in the left upper part of the window, or to create custom tree eventually.
  • Deleted items – displays the deleted items (e.g. requests, events, ...).
    Note:

    The deleted items are not displayed in the HTML log but in the Small log (a table to the left from the HTML log).

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