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Installation

This chapter describes the workflow to install the system for the first time. If you want to upgrade the system from a legacy version, please follow the procedure described in the chapter Upgrade.

ALVAO Server

The ALVAO Server Setup installation program ensures standard installation of server-based ALVAO system components on a single server. Please refer to Manual Installation if you are using a non-standard installation on multiple servers.

  1. Make sure the following is installed on the server:
    • IIS Intranet Server. If you are using IIS version 7, you need the IIS 6 Compatibility Pack.
    • ASP.NET v4.0 or later.
  2. Go to the ALVAO Downloads page and download ALVAO Server Setup.
  3. Launch the AlvaoServerSetup.msi installation file on the server and follow the instructions in the Installation Wizard.

ALVAO Service Desk Console

Installation Instructions

  1. Launch the AlvaoServiceDeskConsole.exe installation service and follow the instructions in the Installation Wizard.
Tip:
If the Console is used by multiple users, we recommend using Group Policy for bulk installation. You can also install the Console on a shared server-based drive and enable users to launch the Console from this shared drive. Please note however, that we cannot guarantee correct functionality for server-based installations (especially if computers switch to the sleeping mode). The recommended scenario is local installation.

 

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