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Editing Knowledge

ALVAO WebApp

  1. By the Manage command in the knowledge base display a page for knowledge base management.
  2. In the knowledge overview select the knowledge you want to edit and then use the Edit command from menu.
  3. Opens a new tab with the form to edit knowledge.
  4. Edit the knowledge name, annotation and text; add or remove the attachment eventually.
  5. To select services you want to assign knowledge to, click on the Edit (pencil) button in the Knowledge assigned to services section.
  6. Select services you want to assign knowledge to in the opened window.
  7. Enable or disable the Show to the requesters option. Please refer here.
  8. Click OK to confirm your edit.
  9. Displays the knowledge preview.
  10. Check the final form of the knowledge.
  11. You can return to the knowledge overview by closing the knowledge preview tab.
Note:

You can also edit the knowledge by searching and selecting in on the Knowledge base page and by clicking to Edit.
To edit the knowledge you must be a member of the solver team for the service which the knowledge is assigned to. If the knowledge is assigned to no service, it can be edited by a member of the solver team for any service.

 

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