Contacts
This chapter describes the individual windows where you can manage the contact information of people and organizations in Service Desk Console. These windows are available under the commands People and Organization from the main menu View.
People
Contact information (i.e. e-mail addresses and phone numbers) of people saved in Service Desk. The system displays all the people who are not deleted or hidden in menus.
Organization
Contact information (i.e. e-mails, phone numbers, addresses, company IDs, VAT IDs) of organizations saved in Service Desk. The system displays only organizations that have not been deleted.
The View Employees Command
This command will display all employees in the People window who are assigned to the same organization.
- Select an organization.
- Select View employees from the context menu
- A temporary tab opens in the People window, named after the selected organization.
Note: All temporary tabs will be hidden once the People window has been closed.
Permissions for Actions in Contact Windows
| Windows |
Command |
Authorized Groups |
Further Limitations |
| People |
New person |
Contact administrators, Administrators |
|
| Organization |
New Organization |
Contact administrators, Administrators |
|
| People, Organizations |
Edit |
Contact administrators, Administrators |
|
| People |
Delete |
Contact administrators, Administrators |
People who are members of the Administrators group can only be deleted by members of this group. |
| Organization |
Delete |
Contact administrators, Administrators |
An organization assigned to a person in the Administrators group can only be deleted by members of this group. |
Note: The Delete command will mark the respective people/organizations as deleted.
Tips: Deleted items can be displayed by selecting View – Deleted items from the main menu. Deleted items can be restored by selecting Restore deleted from the context menu or Edit – Restore deleted from the main menu.
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