Report templates of Power BI

For basic information about Power BI report templates, see the Report templates of Power BI chapter for ALVAO Asset Management.

Report templates for Service Desk

Report name	Page title	Description	Recommended filter values
Open request analysis	Open requests	The report visualizes the structure of currently open requests in the form of breakdowns according to the requester department, process, solver and service. Displays the number of filtered requests. The lower table shows basic information about filtered requests, including a link to the request in the ALVAO WebApp.	-
Open request analysis	Open requests – Filters	The page displays a list of currently open requests whose values match the filter applied. The Process, Requester Department, Requester, Highest Service, Service, and Solver fields are displayed for filtering. Displays the number of filtered requests. The lower table shows basic information about filtered requests, including a link to the request in the ALVAO WebApp.	-
Solved request analysis	Requests resolved	The report visualizes the structure of requests that were resolved last week in the form of disintegration according to the requester department, process, solver and service. Displays the number of filtered requests. The lower table shows basic information about filtered requests, including a link to the request in the ALVAO WebApp.	Report-level filter: Resolution date = last calendar week
Solved request analysis	Solved requests – SLA fulfilling	The page is used to analyze the requests resolved in the last week and the success of fulfilling the SLA commitments. It only displays requests that have a guaranteed first response or time to resolve within the SLA, the number of filtered requests, the breakdown requests according to SLA, and services. For requirements with a guaranteed first response and resolution according to SLA, it shows the success of fulfilling these deadlines. The lower table shows basic information about filtered requests, including a link to the request in the ALVAO WebApp.	Report-level filter: Resolution date = last calendar week
SLA Fulfilling	SLA fulfilling – Leadership meeting	The report is used to present the SLA's first response and resolution in the previous calendar month. Displays percentage (%) of completed responses over requests with a guaranteed first response in a given month or completed first response in a given month (even if the first response was guaranteed in subsequent months). Displays percentage (%) of completed solutions over requests with a guaranteed resolution in a given month or completed resolution in a given month (even if it was guaranteed in subsequent months).	\|Filters at the report individual elements level: SLA fulfilling – First response – Month from (UTC) = last calendar month SLA fulfilling – Resolution – Month from (UTC) = last calendar month

Did not find what you were looking for? Ask our technical support team.