Change Management

Changes in the IT environment are ubiquitous – they may arise reactively and proactively. Both cases require a quality process of change management designed to manage the life cycle of all the changes and ensure the standard procedures during their assessment and implementation. This minimizes the risk of introduction of new potential problems.

Default Process Sample

This is the default process sample which the customer can further edit according to his own needs.

Status	Description	Instructions for solver
New	Pending classifying request for change.	Make sure that this is a "Request for change". If it is not the case, click on "Move to another service" to move the request to the correct service. Specify the solution priority. Then use "Assign to solver" to hand the request over to a specific solver for analysis.
Analysis	Analyzing to propose changes.	Read the proposal for change. Check with the submitter that you have understood the request correctly. Develop a change proposal.
Approving	Pending approval of proposal for change.	Click on "Have approved" to hand the change proposal over for approval. Once it has been approved, hand it over to scheduling.
Planning	Pending scheduling change implementation.	Schedule change implementation. Hand the request over to be implemented at a suitable moment.
Implementation	Pending implementing changes.	Implement the change based on the approved proposal.
Testing	Pending test following a change.	Test the change based on the approved proposal.
Closed	The request solution process has been finished. The request is closed.

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