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Editing Knowledge

ALVAO WebApp

  1. By the Manage command in the knowledge base display a page for knowledge base management.
  2. In the knowledge overview select the knowledge you want to edit and then use the Edit command from menu.
  3. A form opens where you can edit this knowledge.
  4. Edit the knowledge name, annotation and text; add or remove the attachment eventually.
  5. To select services you want to assign knowledge to, click on the Edit (pencil) button in the Knowledge assigned to services section.
  6. Select services you want to assign knowledge to in the opened window.
  7. Enable or disable the Show to the requesters option. Please refer here.
  8. Click OK to confirm your edit.
  9. Select edited knowledge from the knowledge list and use the View command from context menu.
  10. Check the final form of the knowledge.
  11. Click to Back button in the browser to return into the knowledge overview.
Note:
To edit the knowledge you must be a member of the solver team for the service which the knowledge is assigned to. If the knowledge is assigned to no service, it can be edited by a member of the solver team for any service.

 

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