Receiving Notifications

You can subscribe to notifications for a request by going to Edit – Receive notifications. Once you have subscribed to notifications, the Receive notifications button remains pressed and you will receive notifications of incoming messages, due date changes, as well as closed and reopened requests. You cannot subscribe to notifications of a request of which you are the requester.

If you want to unsubscribe from receiving notifications, click the Receive notifications button again.

Adding the Receive notifications Column to View

You can add the Receive notifications column to your views. If you have subscribed to notifications for a certain request, this column will display an icon; otherwise the row in the column is blank. You can filter values in the Receive notifications column by the Yes and No values.

Default Notifications to Subscribers

Notifications to subscribers have almost the same format as notifications to requesters. Notifications to subscribers contain additional information why this notification has been sent, as well as a link to unsubscribe from notifications: You are receiving notifications to this request. If you want to unsubscribe from receiving further notifications, click on: <link to SD WA where users can unsubscribe from notifications>.

Custom Notifications to Subscribers

If custom notifications are set for the service, subscribers will receive custom notification text, including a line containing the information why the notification has been sent, as well as a link to unsubscribe from notifications: You are receiving notifications to this request. If you want to unsubscribe from receiving further notifications, click on: <link to SD WA where users can unsubscribe from notifications>.

List of Default Notifications after Subscription to Notifications

• Due date changed notification
• Request closed notification
• Request reopened notification
• Incoming message notification

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