The module contains a set of reports about the Service Desk operation proposed according to the ISO 2000. The reports are intended for Microsoft SQL Server Reporting Services.

Computer Requirements

ALVAO Service Desk
Microsoft SQL Server Reporting Services

Installation and Activation

The module is distributed as a separate installation package available on demand from your ALVAO system vendor.

You will install the reports in the RDL format into the Report Manager application which is a component of the MS SQL Server Reporting Services. After connecting to your ALVAO database create a new data source which will be later selected in the properties of each report.

The module is needed to activate with the activation key which you can receive from your ALVAO system vendor. Activation key provides the system administrator in the ALVAO Admin application by the File – Activation command.

Reports

SLA Fulfilling

The chart shows how many percent of requests was resolved in the given month within the agreed SLA.

Failure to fulfill SLA

The chart shows for how many percent of requests the agreed SLA has not been complied.

Created requests

The chart shows the number of requests created and the requests remaining to be resolved in the given month.

Major events

The chart shows the number of major events in the given month.

Tip:

After generating the report it is possible to export it into XML, PDF, Word, Excel, etc.

Did not find what you were looking for? Ask our technical support team.