Make sure that the IIS Intranet Server is installed on the machine where you want to install the Portal.
If you want to install the Portal on a computer running IIS version 7, it is necessary to make sure that the IIS 6 Compatibility Pack is installed before you continue with the installation.
Make sure that you have ASP.NET v4.0 or later installed before you install the WebApp.
We recommend that you install the "ALVAO AppPool .NET 4.0" application pool on ISS. Please click here for more information. This step is not required to run the application, but when installed, the application pool will speed up the process of loading the web portal. If you don't want to create the "ALVAO AppPool", please skip to Step 4.
Log in as administrator and run the AlvaoServiceDeskWebService.msi installation service.
Select ALVAO AppPool .NET 4.0 application pool during the installation process. If you didn't create the AppPool in Step 3, select .NET v4.0 or .NET v 4.5.
The installation program creates a local folder (<InetPub>\wwwroot\ServiceDeskWebService), as well as a virtual directory in IIS (ServiceDeskWebService).
Once the WebService has been installed, configure the web.config file in the ServiceDeskWebService folder (open the file in Windows Notepad).
Go to the line:
<connectionStrings>
<add name="Db" connectionString="Data Source=localhost;Initial Catalog=Alvao;Integrated Security=True;Current Language=Czech" providerName="System.Data.SqlClient" />
</connectionStrings>
and set up the database connection. The connection string has the same format as in the Web.config file in the WebApp settings.
Add the server where WebService is installed, to the local intranet zone for all the client computers. We recommend to use the Group policy template: Computer Configuration/Administrative Templates/Windows Components/Internet Explorer/Internet Control Panel/Security Page/Site to Zone Assignment List.
Run the Admin program.
Go to the menu and select Manage – Service Desk – Settings. Enter the path for ServiceDeskWebService (URL) to the "ServiceDeskwebservice.asmx" file. Example:
http://server/ServiceDeskwebservice/ServiceDeskwebservice.asmx

Warning:

Do not install the WebService to the AlvaoWebApp installation folder or its subfolders to avoid problems with the WebService configuration.

Tip:

You can use the GetServiceDeskPortalUrl function to test the WebService availability. This function returns the set SD Portal path and requires no input parameters.

Disabling WebService authentication

Warning:

Disabling authentication is not recommended. Doing so will allow any Internet user to access the WebService methods.

Open the file web.config located in the WebService installation folder.
Find the <authentication> section
Delete all content between the <authentication> and </authentication> tags.

ALVAO Service Desk MailboxReader

The purpose of the MailboxReader component is to load new requests from mailboxes on the MS Exchange Server and to save them to the ServiceDesk database automatically.

Installation Instructions

Launch the AlvaoServiceDeskMailboxReader.msi installation package.
The installation service will install the MailboxReader to the %Program Files%\ALVAO\ServiceDesk MailboxReader folder.
Once the installation has been completed, go to this folder and open the "MailboxReader.exe.config" file in Windows Notepad.
Go to the line:
<connectionStrings>
<add name="Alvao.Hd.MailboxReader.Properties.Settings.Db" connectionString="Data Source=localhost;Initial Catalog=Alvao;Integrated Security=True;Current Language=Czech" providerName="System.Data.SqlClient" />
</connectionStrings>
and set up the database connection. The connection string has the same format as in the Web.config file in the WebApp settings.
Run the Admin program and go to the Services view.
Double-click the service to which you want to download new requests from the mailbox.
Go to the Loading messages tab and enter the connection details to the IMAP or EWS server.
The connection over the EWS (Exchange Web Service) interface is intended only for MS Exchange Server 2007. The URI item uses the following format, e.g. "http://server/ews/exchange.asmx."
Go to the General tab and enter the mailbox email address in the E-mail field. The e-mail address can be entered including a name, e.g. "Service Desk" <support@company.local>."
You can use this process to set up message retrieval for multiple services. Each service has to use a different mailbox.
Go to the SQL Server and set up the permissions for the user account which will be used to run the MailboxReader. The permissions need to be set up to access the MS Exchange mailbox too.
Run the "MailboxReader.exe" program. The program has to be run from a local drive. (Only the MailboxReader.exe and MailboxReader.exe.config files are required to run the program.)
Once you have verified that the MailboxReader is running correctly, you can run it as a service. Go to My Computer – Services, right-click on the ALVAO Service Desk MailboxReader service and select Start from the context menu. This will start the MailboxReader service.
Next you need to set the service launch under the NETWORK SERVICE account, otherwise this could cause problems when creating notifications via SD WebService.

Warning:

If the MailboxReader service is not running under the NETWORK SERVICE system account, this could cause problems when creating notifications.

Note:

If you need to edit the "MailboxReader.exe.config" configuration file, stop the ALVAO MailboxReader first, make any changes to the configuration file and restart the MailboxReader service.

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