Manual request creation
You can write a new request using ALVAO WebApp - Requests - New Request.
Types of New Requests and Events
| Event Type |
Description |
| email |
Message sent by e-mail.
This record cannot be created manually. Records are created only by retrieving an email from the service mailbox (provided by SD MailboxReader). |
| phone |
A spoken conversation between two or more people remotely (telephone, conference call, video conference, etc.) |
| in-person meeting |
A conversation between two or more people. The participants are present in person at the meeting place. |
| letter |
Document delivered by post. |
| voice message |
A voice message recorded over the telephone. |
| written message |
Document delivered by internal mail. |
| form |
Message sent self-service via the ALVAO application user interface. |
| note |
A general remark recorded during the resolution of a request by the solver, service manager or approver.
This record cannot be used when the request is created. |
| process |
A record of the execution of a request operation.
These records are created automatically and cannot be created manually. |
| other |
General Communication. No communication channel (phone, email, etc.) |
| warning |
A record of automatic alert generated for inactivity or impending resolution.
These alerts are created automatically and cannot be created manually. |
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