| TicketStartTeamsChat.xml |
Custom request commands to start a chat via Microsoft Teams with a requester, solver, or service team.
The template contains the following types of program extensions: ICommand
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| CostsCalculation.xml |
The command will sum the values from the SW Costs and HW Costs custom fields for the request.
To execute the example, it requires adding custom costSW, costHW and costTotal items of type int to the tHdTicketCust table.
The template contains the following types of program extensions: ICommand
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| MultilingualCommand.xml |
Example of a multilingual application.
The template contains the following types of program extensions: ICommand
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| ProblemReporting.xml |
Using the command in the main menu, the requester can report a problem via the Service Catalog.
The template contains the following types of program extensions: IGeneralCommand
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| AssignToTester.xml |
Assign the request to a solver from the Testers group if the request is in the Program Modifications service and in a state with ID 1.
To run the example, a custom solvedInVersion entry of type nvarchar is assumed to be added to the tHdTicketCust table.
The template contains the following types of program extensions: ITicketAutoAction
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| CreateAnalysis.xml |
When a new request is created in the Program modifications service, a linked request is also created in the Program modifications/Designs and analyses service to create a design for the created request.
To run the example, a custom createAnalysis entry of type bool is assumed to be added to the tHdTicketCust table.
The template contains the following types of program extensions: ITicketAutoAction
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| SendMailsAboutNewEvent.xml |
When an event is created in a request in the Program Modifications service
this event is assigned in an email to each service manager, unless they are the author or recipient of the event.
The template contains the following types of program extensions: IActAutoAction
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| DeclineMessageSendCustomNotification.xml |
Modifies the notification that a message is rejected because the sender does not have SLA.
The template contains the following types of program extensions: IMailMessageAutoAction
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| AssignToSolverByEmail.xml |
When a message is retrieved, the message text for existing requests is examined for a command to pass to the solver ASSIGNTO: solver name. If it does and the solver is found by name, the request is automatically assigned to the solver and the message is not logged in the request log. Otherwise, the message is processed in the standard way.
The template contains the following types of program extensions: IMailMessageAutoAction
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| OrderAfterApproval.xml |
When a request is approved in Purchase by all approvers, the request goes into the Order state.
The template contains the following types of program extensions: ITicketApprovalAutoAction
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| TicketViewKnowledgeArticles.xml |
A custom request page designed for the solution team with a list of relevant knowledge base articles (assigned to the request service).
The template contains the following types of program extensions: IView
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| ShowRequesterAddress.xml |
If the request is in the service and status defined in the described class, the request detail will display a tab with the requester's address (by organization) in the map.
The example works with classes whose libraries are not part of the default CodeExtension_Template.cs file.
These are the WebClient, XmlDocument and StringBuilder classes.
For the correct functionality of the example, the following libraries were added to the beginning of the file: System.Net, System.Xml, System.Text.
The template contains the following types of program extensions: IView
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| TicketAutoClose.xml |
Automatically close a resolved request after the deadline for the Requester to reopen the request has passed.
The template contains the following types of program extensions: IPeriodicAction
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| AutoCloseInactiveTickets.xml |
The resolved requests are checked to see if they have passed the time limit for the Requester to reopen the request (days) and have the automatic transition to the Closed status turned off. If these requests are not closed within 14 days, they are closed automatically.
The template contains the following types of program extensions: IPeriodicAction
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| CheckObjectMandatoryProperties.xml |
Objects that do not have all mandatory properties filled in cannot be moved from the Store to another location in the object tree.
The template contains the following types of program extensions: IObjectMoveAutoAction
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| SetComputerDetectionProfile.xml |
When you move a computer out of Storage, the computer is automatically set up with a detection profile named Standard.
The template contains the following types of program extensions: IObjectMoveAutoAction
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| CheckPhoneNumberFormat.xml |
Checks the format of the new Phone number property value.
The template contains the following types of program extensions: IObjectPropertyAutoAction
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| CopyNewPropertyValueToAnotherProperty.xml |
Writes the new value of the Phone number property to the Phone property of the same object if it is empty.
The template contains the following types of program extensions: IObjectPropertyAutoAction
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