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Technical requirements

  • ALVAO Service Desk
  • Microsoft Outlook
  • Microsoft .NET Framework 4.7.2
  • Microsoft Edge WebView2 Runtime

Unless otherwise noted, these are versions of products with valid extended support within the Microsoft product lifecycle at the time the Alvao version was released.


The module must be activated with an activation key, which you can obtain from your Alvao system supplier.

  1. Navigate to ALVAO WebApp - Administration - License - Insert Activation Key.
  2. Enter the activation key.

Installation on one computer

  1. On your computer, run the installation package AlvaoOutlookAddIn.msi and follow the instructions in the wizard.
  2. Start or restart MS Outlook.
  3. In MS Outlook, go to the File - ALVAO Add-in Settings and go to Service Desk Web Service - URL enter the address of the Service Desk Web Service, which usually has the format: https://server/servicedeskwebservice/ServiceDeskWebService.asmx.
    The same Service Desk Web Service address must be entered in the ALVAO WebApp - Administration - Settings - Web Services - Service Desk WebService (URL).

Bulk installation on computers

The add-on can be installed in bulk on multiple computers using Active Directory - Group Policy or another that allows you to distribute MSI installation packages in bulk. The package must be distributed per user, not per computer.

Transforming an installation package

In order to avoid having to manually set the path to the Service Desk Web Service on each computer after installing the package, we recommend following the following procedure to first create an installation package transformation and apply it to the original installation package when distributing it.

  1. Install Orca, which is part of e.g. the Windows SDK (C:\Program Files (x86)\Microsoft SDKs\Windows\v7.0A\bin\Orca.Msi), or you can also find it separately on the Internet.
  2. In Orca, open the original add-on installation package.
  3. From the main menu, use the Transform - New Transform command.
  4. In the table view on the left side, select Property.
  5. In the property overview, use the local menu command Add Row, or use the keyboard shortcut Ctrl+R.
  6. In the Property name, type the name of the property you want to set (e.g. WSURL), see the following table.
  7. Enter a value for the Value property.
  8. From the main menu, use the Transform - Generate Transform command.
  9. Save the file under the name "AlvaoOutlookAddIn.mst".

Bulk installation on computers

Property name Description
UseAadAuth Use Azure Active Directory authentication to access the Service Desk Web Service.

Possible values: 1 - use, 0 - do not use.

The use of this property is mutually exclusive with the use of the UseIntegratedAuth property.
UseIntegratedAuth Use integrated Windows authentication to access Service Desk Web Servic

Values available: 1 - use, 0 - do not use.

The use of this property is mutually exclusive with the use of the UseAadAuth property.
AutoHideTaskPane Show and hide the taskbar automatically.

Possible values: 1 - on, 0 - off.

WSURL Path to SD WebService. E.g. "https://server/ServiceDeskwebservice/ServiceDeskWebService.asmx".


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