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Request priority

Request priorities are defined in the tColumnValue table.

You can change the priority names using the following SQL script, where you set the new priority name (@newValue) and the weight of the priority you are changing (@priority 1-5):

DECLARE @newValue varchar(30) = N'lowest';
DECLARE @priority int = 1;

UPDATE 
	tColumnValue
SET 
	mColumnValue = @newValue,
	ColumnValueShort = @newValue
WHERE
	liColumnId = (SELECT iColumnId FROM tColumn WHERE sTable = 'tHdTicket' AND sColumn = 'Priority') AND 
	nOrder = @priority
Note:
Edit and run the script for each priority that is changed.

 

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