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Knowledge base

If you want to change the number of current service messages displayed in the service catalog, edit the tProperty table in the Alvao database and insert or edit a row where the value in the sProperty column is: ServiceDesk.ServiceCatalog.NewsCount and in the iPropertyValue column insert the number of current service messages displayed. By default, 3 current service messages are displayed.

Adding a row to the database:
insert into tProperty (sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.NewsCount', 3);

Edit a row in the database:
update tProperty set iPropertyValue = 3 where sProperty = 'ServiceDesk.ServiceCatalogue.NewsCount';

If you want to change the number of displayed knowledge for a service in the service catalog, edit the tProperty table in the Alvao database and insert, or edit, a row where the value in the sProperty column is: ServiceDesk.ServiceCatalog.KnowledgeCount and in the iPropertyValue column insert the number of displayed service knowledge. By default, 5 service knowledge is displayed.

Adding a row to the database:
insert into tProperty(sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.KnowledgeCount', 3);

Edit a row in the database:
update tProperty set iPropertyValue = 3 where sProperty = 'ServiceDesk.ServiceCatalogue.KnowledgeCount';

 

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