SD WA - Requests displayed multiple times in table
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
Same request is shown twice in the Requests table.
Cause
Multiple records in PersonTicketDisplay table for one user and request.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
Search a request by it's number.
Attachments
Issue number
T125084ALVAO