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SD WA - Requests displayed multiple times in table

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

Same request is shown twice in the Requests table.

Cause

Multiple records in PersonTicketDisplay table for one user and request.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

Search a request by it's number.

Attachments

Issue number

T125084ALVAO

 

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