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Known issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

IssueFix planned for release
KB - Images from knowledge could be lost (T151287ALVAO)   11.1/SP1 FIX7 (2023-12-07)

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
WA - Request - Update - Non-registered user - E-mail is not saved (T149914ALVAO)   11.1/SP1 FIX7 (2023-12-07)
ALVAO for Outlook (from AppSource) – Digitally signed e-mail – Can't create new request from this message or save it to the request log (T150182ALVAO)   11.1/SP1 FIX7 (2023-12-07)
Alvao Service - an error "XML parsing: line 1, character XX, illegal xml character" is displayed in the log (T150275ALVAO)   11.1/SP1 FIX7 (2023-12-07)
Intune Connector - newly created computers can exceed AM license by one (T150281ALVAO)   11.1/SP1 FIX7 (2023-12-07)
MS Intune Connector (SCCM Connector) - SW detections imported from SCCM can't be evaluated (error: missing WMI class "ComputerSystem") (T150615ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - Non-deliverable email - Ticker solver no longer has valid e-mail address - Infinite loop of emails from mail server (T151628ALVAO)   11.1/SP1 FIX8 (2024-01-04)
Alvao Service - Error in detection evaluation - Internal connection fatal error (T150436ALVAO)   11.2
SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request (T142931ALVAO)   11.2
SD WA - Request - Approve - Timeout Expired (T146310ALVAO)   11.2
AAD User provisioning (SCIM) - Incremental cycle quarantined - The target application returned a response without an 'id' (T147766ALVAO)   11.2
Server Setup/Database deploy - Database upgrade - Not possible with Active Directory authentication methods in the connection string (T148408ALVAO)   11.2
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
AM - Power BI report - Software usage - shows records with the date "1899-12-30" in the column "Last run" (T149554ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA: Popup windows - text cursor is not visible in chromium-based browsers (Google Chrome, Microsoft Edge, Opera) (T149818ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD: Notifications - Custom notification from some service is not sent, standard notification is generated instead (T150399ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA - User - Settings - Settings backup - Not visible with only AM license key (T150413ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA: Administration - Service Desk - Service - Import - Popup window is not openned on chromium-based browsers (T150692ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA: Standard HW/SW Request Forms - Form doesn't have a czech localization (T150696ALVAO)   11.1/SP1 FIX7 (2023-12-07)
AM - Object - Print - Execution Timeout Expired (T150732ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - New request - Non-registered user - If the Name and Surname field is not filled, all values are lost (T151224ALVAO)   11.1/SP1 FIX7 (2023-12-07)
AM WA: Object property - Edit value command - Object name disappears (T151784ALVAO)   11.1/SP1 FIX9 (2024-02-01)
AM WA - Objects - Import from CSV - error "Subquery returned more than 1 value" (T151520ALVAO)   11.2
DatabaseDeploy (ServerSetup) - create/upgrade database ends with an error "invalid object name vLastEvaluatedSwDetect" (T151634ALVAO)   11.2
AM - EHF - Print - Sign method via web - Custom notification template - Not sending notifications when special characters are in the subject (T151235ALVAO)   11.2
SD - Request - Reopen - Any Guest can reopen request created by other Guests (T142929ALVAO)   11.2
WA - Administration - Asset Management - Settings - SW product library - does not load the library if "Load from folder" is set (T150914ALVAO)   11.2
AM WA - Objects - Properties - Numerical properties can't be set to empty value (T150543ALVAO)   11.2
SD WA - Requests - Content isn't rendered when in Tiles mode and the phone is in horizontal position (T143978ALVAO)   11.2
Server Setup - No active internet connection - .NET6.0 is missing on the server - SS returns an error (T144045ALVAO)   11.2
AM WA - Objects - Administrator can see hidden objects in the tree and in the search results (T145309ALVAO)   11.2
AM - Alvao Service - SAM Alerts - Recipient can be specified more than once (T145463ALVAO)   11.2
SD - Request - Approval - the representative of the representative of the original approver is displayed among the approvers (T146297ALVAO)   11.2
AM WA - Objects - Print - On paper - Save pdf file - no file extension (T146303ALVAO)   11.2
AM WA - Objects - Print - On paper - Save pdf file - file name contains GUID (T146305ALVAO)   11.2
SD WA: Requests - Custom forms - Failure to complete the required fields may cause the selected service to disappear (T146498ALVAO)   11.2
WA - Text editor - cannot be written under inserted table (T147152ALVAO)   11.2
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)   -
ServerSetup - Installation location - Missing IIS installation - Unknown error (0x80005000) (T46046ALVAO)   -
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)   -
WA - Request - New event - CK Editor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)   -
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)   -
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)   -
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

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