Known issues

Select release:

This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

Issue	Fix planned for release
Alvao Service - Sending messages: Alvao Service - Consumes a lot of CPU and emails are sent with a delay (T164962ALVAO)	11.2 (2024-04-11)
SD - Ticket - Approvals - [$CommentForApprover$] is not replaced (T158831ALVAO)	11.2 (2024-04-11)
AM WA - Object tree - expanding tree could be slow, if object security is enabled (T156566ALVAO)	11.2 (2024-04-11)
WA - Diary - Table - Display all columns - Error 500 - Scalar variable @showRemoved is not defined (T156529ALVAO)	11.2 (2024-04-11)
AM Agent - SW detection - does not search files in paths that are more than 260 characters long (T156041ALVAO)	11.2 (2024-04-11)
WA - Grids - Mark all rows - Loading large number of rows can take long time (T155416ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Child objects - if multiple columns are displayed, table refresh may be slow (T155005ALVAO)	11.2 (2024-04-11)
SD - Number of unread tickets - can show wrong number (T154636ALVAO)	11.2 (2024-04-11)
SD - First reaction is not computed when user has turned off email notifications (T154499ALVAO)	11.2 (2024-04-11)
SD - Ticket - Resolve - Error 500 - Timeout (T154171ALVAO)	11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk change of object type is slow (T153623ALVAO)	11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk edit property value is slow (T153621ALVAO)	11.2 (2024-04-11)
SD WA - Ticket - Communication - Requester and ticket participants don't see messages addressed to the participants (T152640ALVAO)	11.2 (2024-04-11)
WA - My assets - Assets tab - Date colums show text "Specified cast is not valid" (T152328ALVAO)	11.2 (2024-04-11)
SD WA - New request - Error 500 - Deadlock or Timeout expired (T152032ALVAO)	11.2 (2024-04-11)
AM Console - Unspecified error - Stream object cannot be read because it is empty, or the current position is at the end of the stream... (T152026ALVAO)	11.2 (2024-04-11)
Alvao Service - Error in detection evaluation - Internal connection fatal error (T150436ALVAO)	11.2 (2024-04-11)
Server Setup/Database deploy - Database upgrade - Not possible with Active Directory authentication methods in the connection string (T148408ALVAO)	11.2 (2024-04-11)
AAD User provisioning (SCIM) - Incremental cycle quarantined - The target application returned a response without an 'id' (T147766ALVAO)	11.2 (2024-04-11)
SD WA - Request - Approve - Timeout Expired (T146310ALVAO)	11.2 (2024-04-11)
SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request (T142931ALVAO)	11.2 (2024-04-11)
ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)	11.2/FIX1 (2024-05-16)
SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)	11.2/FIX1 (2024-05-16)
AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)	11.2/FIX1 (2024-05-16)
Intune Connector - information of several computers from Intune is overwritten into one computer in Asset Management (T157470ALVAO)	11.2/FIX1 (2024-05-16)
ALVAO for Outlook / ALVAO for Teams / REST API - New ticket - Ticket reporter - Returns an error (T160590ALVAO)	11.2/FIX3 (2024-07-04)
Intune Connector - an error "Error importing devices from Intune. System.Net.Http.HttpRequestException: Not Found" is shown in the log (T160074ALVAO)	11.2/FIX3 (2024-07-04)
Alvao service - Detection evaluation is slow (T160003ALVAO)	11.2/FIX3 (2024-07-04)
AM Console - Detection tab - the command "Evaluate immediatelly" does not work correctly (T160000ALVAO)	11.2/FIX3 (2024-07-04)
AM WA - Objects - Print - Handover protocol is not sent when there is a missing connection to SD user (T159730ALVAO)	11.2/FIX3 (2024-07-04)
AM - Object log - some records are displayed only to users with the Asset Management Administrators role (T159410ALVAO)	11.2/FIX3 (2024-07-04)
AM Console - Detection: Detect and evaluate immediatelly - prioritized detections are not loaded "immediately" (T161778ALVAO)	11.2/FIX4 (2024-08-01)
ALVAO products/ALVAO Microsoft Intune Connector: an error "The string 'Device not found in Intune' was not recognized as a valid DateTime" is shown in the log (T162819ALVAO)	11.2/FIX4 (2024-08-01)
AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)	11.2/SP1 (2024-09-19)
WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)	11.2/SP1 (2024-09-19)
Alvao Analysis (PBI template app) - Datasets for custom reports in Power BI: Request - "An item with the same key has already been added" (T168564ALVAO)	11.2/SP1 (2024-09-19)
ALVAO Microsoft Intune Connector: Multitenant - doesn't load/unload tenants dynamically (T162211ALVAO)	11.2/SP1 (2024-09-19)
SD CA - Alvao API - Ticket.Create with IgnoreRights=true fails if the first ticket status is approval (T159749ALVAO)	11.2/SP1 (2024-09-19)
Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)	11.2/SP1 (2024-09-19)
Alvao Service - Sending messages: Error when sending SLA alerts (T163068ALVAO)	11.2/SP1 (2024-09-19)
AM - Objects - Error "Cannot insert duplicate key in object 'dbo.#movedNodes'" when deleting an object (T160298ALVAO)	11.2/SP1 (2024-09-19)
Log - Event: REST API - tickets/{ID}/log - POST - type E-mail - Does not generate email message (T162436ALVAO)	11.2/SP1 FIX5 (2024-10-03)
Documents: Field "Document number" is not editable even when number was entered manually (T165258ALVAO)	11.2/SP1 FIX5 (2024-10-03)
Administration - Periodic alerts - Periodic alert - Properties: Choice "The data table to be attached as a CSV file" enabled - Body contains characters that invalid for text (T165359ALVAO)	11.2/SP1 FIX5 (2024-10-03)
Alvao Service - Delayed sending and loading of messages after service restart (T165592ALVAO)	11.2/SP1 FIX6 (2024-11-07)
Alvao Service: Evaluate detections - loads the SQL server with large read operations (T168200ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - Ticket - Begin approval: Requester approval - Missing images in ticket log (T164424ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - New ticket: Custom field type date - Required - Send form without filled-in value - All values in custom fields are lost (T166867ALVAO)	11.2/SP1 FIX7 (2024-12-05)
SD Enterprise API: Ticket objects - removed objects are returned (T166759ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Microsoft Intune Connector: If the primary user on the device is changed in Intune, this change isn't reflected into AM in next sync cycle (T169856ALVAO)	11.2/SP1 FIX8 (2025-01-09)
Microsoft Intune Connector: New computer - property values from numeric sequences are not generated (T168755ALVAO)	11.2/SP1 FIX8 (2025-01-09)
Microsoft Intune Connector: Some devices are not imported (T168728ALVAO)	11.2/SP1 FIX8 (2025-01-09)
SD - Request - Automatic transition to status according to approval result not possible on process change without required field (T158201ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket - Approval: Current status is removed - Errors can occur (T162210ALVAO)	11.3/RTM (2025-04-10)
Objects: Cannot delete more than 2100 objects at once (T165662ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket: Approval status (mostly ad-hoc mode) - Settings on this status has been changed - Ticket can't change status nor can be resolved (T166023ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket - Approve - Reject: Notification to solvers is sent even if the approval is rejected and the status changes to Resolved (T166249ALVAO)	11.3/RTM (2025-04-10)
Alvao Analysis (PBI template app): Tab Installed software is empty (T166755ALVAO)	11.3/RTM (2025-04-10)
Administration - Service Desk - Operating hours, ...: Ticket time to resolve is zero (T169140ALVAO)	11.3/RTM (2025-04-10)
Alvao Service - New ticket from message - Recipients in To and Copy are empty - ALVAO has problems in processing these e-mails (T163456ALVAO)	-
SD - Request - Cannot change ticket status after finished approval and behavior change of approval in process status (T158212ALVAO)	-
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)	-

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

Issue	Fix planned for release
Send or load an e-mail to the Service Desk - Mail message can lose some of the formatted styles (T152233ALVAO)	11.2 (2024-04-11)
AM Console - Note - Add attachment - Unspecified error 0x80004005 (T152080ALVAO)	11.2 (2024-04-11)
AM WA: Object property - Edit value command - Object name disappears (T151784ALVAO)	11.2 (2024-04-11)
DatabaseDeploy (ServerSetup) - create/upgrade database ends with an error "invalid object name vLastEvaluatedSwDetect" (T151634ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Import from CSV - error "Subquery returned more than 1 value" (T151520ALVAO)	11.2 (2024-04-11)
AM - EHF - Print - Sign method via web - Custom notification template - Not sending notifications when special characters are in the subject (T151235ALVAO)	11.2 (2024-04-11)
WA - Administration - Asset Management - Settings - SW product library - does not load the library if "Load from folder" is set (T150914ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Properties - Numerical properties can't be set to empty value (T150543ALVAO)	11.2 (2024-04-11)
WA - Text editor - cannot be written under inserted table (T147152ALVAO)	11.2 (2024-04-11)
SD WA - Requests - Custom forms - Failure to complete the required fields may cause the selected service to disappear (T146498ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Print - On paper - Save pdf file - file name contains GUID (T146305ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Print - On paper - Save pdf file - no file extension (T146303ALVAO)	11.2 (2024-04-11)
SD - Request - Approval - the representative of the representative of the original approver is displayed among the approvers (T146297ALVAO)	11.2 (2024-04-11)
AM - Alvao Service - SAM Alerts - Recipient can be specified more than once (T145463ALVAO)	11.2 (2024-04-11)
AM WA - Objects - Administrator can see hidden objects in the tree and in the search results (T145309ALVAO)	11.2 (2024-04-11)
Server Setup - No active internet connection - .NET6.0 is missing on the server - SS returns an error (T144045ALVAO)	11.2 (2024-04-11)
SD WA - Requests - Content isn't rendered when in Tiles mode and the phone is in horizontal position (T143978ALVAO)	11.2 (2024-04-11)
SD - Request - Reopen - Any Guest can reopen request created by other Guests (T142929ALVAO)	11.2 (2024-04-11)
SD - New request - Default value of Priority field is not set according to Impact and Urgency (T152594ALVAO)	11.2 (2024-04-11)
ServerSetup - Installation location - Missing IIS installation - Unknown error (0x80005000) (T46046ALVAO)	11.2 (2024-04-11)
WA - Chrome may incorrectly propose to translate web from different language (T152607ALVAO)	11.2 (2024-04-11)
AM WA: Objects - Child objects - Show in table - View is not saved (T153974ALVAO)	11.2 (2024-04-11)
WA - Various pages - New - Entity detail is not shown if the entity doesn't fit into the number of displayed items in table/tree (T154311ALVAO)	11.2 (2024-04-11)
MS Entra - User provisioning (SCIM) - Attribute Office location is mapped to Other contact attribute (T154480ALVAO)	11.2 (2024-04-11)
WA - Administration - Group - Delete - Group can't be deleted if this group has permission on any Data Query (T154490ALVAO)	11.2 (2024-04-11)
WA - Ticket - Communication - Requester does not see approval results that he approved (T154712ALVAO)	11.2 (2024-04-11)
WA - Data queries - eror "500 Internal server error, invalid syntax near xxx. Must declare the scalar variable @yyy" (T154878ALVAO)	11.2 (2024-04-11)
AM WA - Object tables - "date" values may show a different date than on the Properties tab (T155171ALVAO)	11.2 (2024-04-11)
AM - Documents - Link to a license doesn't have to be shown (T156920ALVAO)	11.2 (2024-04-11)
SD - Grid view - Popover menu cannot be closed in some scenarios (T155006ALVAO)	11.2/FIX1 (2024-05-16)
SD - New ticket - .mht attachment - error 500 (T155925ALVAO)	11.2/FIX1 (2024-05-16)
SD - Services - Loading messages - Ticket is created twice (T156757ALVAO)	11.2/FIX1 (2024-05-16)
ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)	11.2/FIX1 (2024-05-16)
User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)	11.2/FIX2 (2024-06-06)
SD - New ticket form - Manager of service could not assign new ticket to a solver (T157655ALVAO)	11.2/FIX2 (2024-06-06)
Alvao Service - an error "SwLib WS responded with code 0" is shown in the log (T160097ALVAO)	11.2/FIX3 (2024-07-04)
Software products library: library upgrade shows an error "Violation of PRIMARY KEY constraint 'PK__#tmpP - The duplicate key value is (69034)" (T162207ALVAO)	11.2/FIX3 (2024-07-04)
SD WA - Documents - Detail - Atachments tab - detail content is not scrollable (T161384ALVAO)	11.2/FIX4 (2024-08-01)
WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)	11.2/SP1 (2024-09-19)
Tickets - Ticket: General tab - Does not show Impact and Urgency (T162610ALVAO)	11.2/SP1 (2024-09-19)
Administration - Asset Management: Objects exported from a table in ALVAO WA, cannot be imported as a CSV again (T162826ALVAO)	11.2/SP1 FIX5 (2024-10-03)
Software - Software licenses - Import from CSV: Assigning and releasing licenses in the same file can lead to an error (T165385ALVAO)	11.2/SP1 FIX6 (2024-11-07)
User menu - My documents: If the document has a link in attachements, click on it in the table doesn't work (T165938ALVAO)	11.2/SP1 FIX6 (2024-11-07)
ALVAO for Outlook (Desktop add-in) - Log message to related ticket: Name of the ticket is missing in the dialog (T166279ALVAO)	11.2/SP1 FIX6 (2024-11-07)
Tickets - Bulk operations: Selection of multiple grid rows using the SHIFT key does not work correctly (T168599ALVAO)	11.2/SP1 FIX7 (2024-12-05)
User menu - My assets: Shows no or wrong asset for some users (T169858ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket - Merge requirements: Attempting to merge two tickets where approval is running will result in an error. (T169308ALVAO)	11.3/RTM (2025-04-10)
AM Console - Query language: Displays discarded assets even if this is disabled in the settings (T168982ALVAO)	11.3/RTM (2025-04-10)
Microsoft Intune Connector: An error "System.Net.Http.HttpRequestException: Gateway Timeout" is shown in the Alvao diagnostic log (T168424ALVAO)	11.3/RTM (2025-04-10)
AM Console - Detection: Detection tab - If detected computer hostname is not match, detected hostname is not visible in the error message (T166152ALVAO)	11.3/RTM (2025-04-10)
Objects - Object - Properties (tab) - Object property: When copying a value, spaces are added before it (T165876ALVAO)	11.3/RTM (2025-04-10)
Objects - Object - Child objects (tab): Analyze in MS Excel Sheet command - Date columns are interpreted with a time part (T165351ALVAO)	11.3/RTM (2025-04-10)
Administration - Service Desk - Services - Service - Service catalogue - New ticket form - Items displayed on the form, ...: Custom javascript - Is executed after the license is removed (T163703ALVAO)	11.3/RTM (2025-04-10)
PBI reporting/DB maintenance - Error The identifier that starts with '...' is too long. Maximum length is 128. (T161537ALVAO)	11.3/RTM (2025-04-10)
Rest Api SCIM - Street address attribute is not transferred (T161073ALVAO)	11.3/RTM (2025-04-10)
AM WA - Tree is collapsed after refresh (T154502ALVAO)	11.3/RTM (2025-04-10)
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)	-
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)	-
WA - CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)	-
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)	-
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)	-
SD - Data analysis (Excel workbook) - Connection problem (T152162ALVAO)	-
ALVAO - Documents - Detail - Objects - handover document is linked to another objects than in the asset table inside the document (T160757ALVAO)	-
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)	-
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)	-
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)	-
WA - Request - New event - CKEditor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)	-
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Content is rendered outside the taskbar (T115357ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)	-

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

Did not find what you were looking for? Ask our technical support team.