Skip Navigation LinksALVAO 11.1Known issues Skip Navigation Links.


Known issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request (T142931ALVAO)   11.2 (2024-04-11)
SD WA - Request - Approve - Timeout Expired (T146310ALVAO)   11.2 (2024-04-11)
AAD User provisioning (SCIM) - Incremental cycle quarantined - The target application returned a response without an 'id' (T147766ALVAO)   11.2 (2024-04-11)
Server Setup/Database deploy - Database upgrade - Not possible with Active Directory authentication methods in the connection string (T148408ALVAO)   11.2 (2024-04-11)
Alvao Service - Error in detection evaluation - Internal connection fatal error (T150436ALVAO)   11.2 (2024-04-11)
AM Console - Unspecified error - Stream object cannot be read because it is empty, or the current position is at the end of the stream... (T152026ALVAO)   11.2 (2024-04-11)
SD WA - New request - Error 500 - Deadlock or Timeout expired (T152032ALVAO)   11.2 (2024-04-11)
WA - My assets - Assets tab - Date colums show text "Specified cast is not valid" (T152328ALVAO)   11.2 (2024-04-11)
SD WA - Ticket - Communication - Requester and ticket participants don't see messages addressed to the participants (T152640ALVAO)   11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk edit property value is slow (T153621ALVAO)   11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk change of object type is slow (T153623ALVAO)   11.2 (2024-04-11)
SD - Ticket - Resolve - Error 500 - Timeout (T154171ALVAO)   11.2 (2024-04-11)
SD - First reaction is not computed when user has turned off email notifications (T154499ALVAO)   11.2 (2024-04-11)
SD - Number of unread tickets - can show wrong number (T154636ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Child objects - if multiple columns are displayed, table refresh may be slow (T155005ALVAO)   11.2 (2024-04-11)
WA - Grids - Mark all rows - Loading large number of rows can take long time (T155416ALVAO)   11.2 (2024-04-11)
AM Agent - SW detection - does not search files in paths that are more than 260 characters long (T156041ALVAO)   11.2 (2024-04-11)
WA - Diary - Table - Display all columns - Error 500 - Scalar variable @showRemoved is not defined (T156529ALVAO)   11.2 (2024-04-11)
AM WA - Object tree - expanding tree could be slow, if object security is enabled (T156566ALVAO)   11.2 (2024-04-11)
ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)   11.2/FIX1 (2024-05-02)
SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)   11.2/FIX1 (2024-05-02)
AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)   11.2/FIX1 (2024-05-02)
Intune Connector - information of several computers from Intune is overwritten into one computer in Asset Management (T157470ALVAO)   11.2/FIX1 (2024-05-02)
AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)   11.2/SP1 (2024-09-12)
WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)   11.2/SP1 (2024-09-12)
Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)   11.2/SP1 (2024-09-12)
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)   -
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
ServerSetup - Installation location - Missing IIS installation - Unknown error (0x80005000) (T46046ALVAO)   11.2 (2024-04-11)
SD - Request - Reopen - Any Guest can reopen request created by other Guests (T142929ALVAO)   11.2 (2024-04-11)
SD WA - Requests - Content isn't rendered when in Tiles mode and the phone is in horizontal position (T143978ALVAO)   11.2 (2024-04-11)
Server Setup - No active internet connection - .NET6.0 is missing on the server - SS returns an error (T144045ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Administrator can see hidden objects in the tree and in the search results (T145309ALVAO)   11.2 (2024-04-11)
AM - Alvao Service - SAM Alerts - Recipient can be specified more than once (T145463ALVAO)   11.2 (2024-04-11)
SD - Request - Approval - the representative of the representative of the original approver is displayed among the approvers (T146297ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Print - On paper - Save pdf file - no file extension (T146303ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Print - On paper - Save pdf file - file name contains GUID (T146305ALVAO)   11.2 (2024-04-11)
SD WA: Requests - Custom forms - Failure to complete the required fields may cause the selected service to disappear (T146498ALVAO)   11.2 (2024-04-11)
WA - Text editor - cannot be written under inserted table (T147152ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Properties - Numerical properties can't be set to empty value (T150543ALVAO)   11.2 (2024-04-11)
WA - Administration - Asset Management - Settings - SW product library - does not load the library if "Load from folder" is set (T150914ALVAO)   11.2 (2024-04-11)
AM - EHF - Print - Sign method via web - Custom notification template - Not sending notifications when special characters are in the subject (T151235ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Import from CSV - error "Subquery returned more than 1 value" (T151520ALVAO)   11.2 (2024-04-11)
DatabaseDeploy (ServerSetup) - create/upgrade database ends with an error "invalid object name vLastEvaluatedSwDetect" (T151634ALVAO)   11.2 (2024-04-11)
AM WA: Object property - Edit value command - Object name disappears (T151784ALVAO)   11.2 (2024-04-11)
AM Console - Note - Add attachment - Unspecified error 0x80004005 (T152080ALVAO)   11.2 (2024-04-11)
Send or load an e-mail to the Service Desk - Mail message can lose some of the formatted styles (T152233ALVAO)   11.2 (2024-04-11)
SD - New request - Default value of Priority field is not set according to Impact and Urgency (T152594ALVAO)   11.2 (2024-04-11)
WA - Chrome may incorrectly propose to translate web from different language (T152607ALVAO)   11.2 (2024-04-11)
AM WA: Objects - Child objects - Show in table - View is not saved (T153974ALVAO)   11.2 (2024-04-11)
WA - Various pages - New - Entity detail is not shown if the entity doesn't fit into the number of displayed items in table/tree (T154311ALVAO)   11.2 (2024-04-11)
MS Entra - User provisioning (SCIM) - Attribute Office location is mapped to Other contact attribute (T154480ALVAO)   11.2 (2024-04-11)
WA - Administration - Group - Delete - Group can't be deleted if this group has permission on any Data Query (T154490ALVAO)   11.2 (2024-04-11)
WA - Ticket - Communication - Requester does not see approval results that he approved (T154712ALVAO)   11.2 (2024-04-11)
WA - Data queries - eror "500 Internal server error, invalid syntax near xxx. Must declare the scalar variable @yyy" (T154878ALVAO)   11.2 (2024-04-11)
AM WA - Object tables - "date" values may show a different date than on the Properties tab (T155171ALVAO)   11.2 (2024-04-11)
AM - Documents - Link to a license doesn't have to be shown (T156920ALVAO)   11.2 (2024-04-11)
SD - Grid view - Popover menu cannot be closed in some scenarios (T155006ALVAO)   11.2/FIX1 (2024-05-02)
SD - New ticket - .mht attachment - error 500 (T155925ALVAO)   11.2/FIX1 (2024-05-02)
SD - Services - Loading messages - Ticket is created twice (T156757ALVAO)   11.2/FIX1 (2024-05-02)
ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)   11.2/FIX1 (2024-05-02)
SD - New ticket form - Manager of service could not assign new ticket to a solver (T157655ALVAO)   11.2/FIX2 (2024-06-06)
User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)   11.2/FIX2 (2024-06-06)
SD - Tickets created automatically from a template - Request description does not list any linked objects, even when objects are present on a ticket template (T156806ALVAO)   11.2/SP1 (2024-09-12)
WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)   11.2/SP1 (2024-09-12)
AM WA - Tree is collapsed after refresh (T154502ALVAO)   11.3/RTM (2025-04-10)
CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)   -
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)   -
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)   -
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)   -
WA - Request - New event - CK Editor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)   -
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)   -
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)   -
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)   -
SD - Data analysis (Excel workbook) - Connection problem (T152162ALVAO)   -
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

Did not find what you were looking for? Ask our technical support team.