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SD - Request - Reopen by requester through an e-mail - Doesn't work when the requester is also member of solver team

This article is about product releases

ALVAO Service Desk 10.3 and higher

Symptoms

Closed request will not be reopened when requester sends an e-mail to it.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Solver reopens the request.

Steps to reproduce this behavior

Requester has to by member of solver team.

Attachments

Issue number

T128503ALVAO

 

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