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SD - Request - Approving won't start when the request would be approved automatically by the requester

This article is about product releases

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Symptoms

Approving won't start when the request would be approved automatically by the requester. There is no message in the request log, no e-mail notification to the solver and the request is not transited to next status after approving.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Move to next status manually and let solver know what happened.

Steps to reproduce this behavior

  • Proces has approving status with automatic start by scheme with approving by manager.
  • Requester has his manager out of office and he is also his substitute. So he is the approver now.
  • When request goes to the approving state, nothing seems to happen.

Attachments

Issue number

T129042ALVAO

 

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