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WA - Request templates - Field service - Can't search by service key words

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

WA – Ticket templates – Can't find any services by their keywords.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

Set up keywords on the service.

Attachments

Issue number

T131039ALVAO

 

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