WA: Requests - Assign to me - Main solver can't take more than 1 request at the time
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
User has only the main solver role on the service.
He wants to take more than one request for solving.
He can't because command is missing.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
Assign solver role to this user too.
Steps to reproduce this behavior
User has only the main solver role on the service.
Attachments
Issue number
T131217ALVAO